SMS Consent & Communication Policy

Overview

LoadUp facilitates SMS communication between brokers and drivers for operational updates related to transportation services, such as load assignments, pickup and drop-off reminders, and other time-sensitive status messages tied to active loads.

Opt-in process (double opt-in)

1. A broker submits a driver's mobile phone number in the LoadUp product to invite them to receive SMS.
2. The driver receives an SMS notification inviting them to participate.
3. The driver must reply YES to confirm opt-in.
4. No further SMS messages are sent unless and until the driver confirms as described above.

Example opt-in message

You may receive an initial message similar to the following:

Message details

• Message frequency varies depending on load activity and your role in active shipments.
• Messages are transactional and related to ongoing operations—they are not sent for general marketing or promotional purposes.

Opt-out and help

• You can reply STOP at any time to unsubscribe from SMS messages.
• You can reply HELP for assistance with the program.

Privacy and terms

For more information about how we handle personal data, see our Privacy Policy. For terms governing use of our services, see our Terms of Service.